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Warranty & return policy

Return & a/S

Return & A/S Policy:

When returning or exchanging items, please present the receipt. Perishable items, including frozen, refrigerated, and vegetables, must be returned within 48 hours. Products eligible for resale can be returned within 7 days. For electronics, refunds are only possible if the box remains unopened (unused) within one week of purchase.


Commercial rice cookers: 6 months warranty

Home rice cookers and dim sum steamers: 1 year warranty

Cuckoo rice cookers: 1 year warranty


For inquiries, please contact:

Burnaby Store: 604-420-8856   Surrey Store: 604-580-3433   
Robson Store: 604-974-9684    Langley Store: 604-539-6267