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Warranty & return policy
Return & a/S
Return & A/S Policy:
When returning or exchanging items, please present the receipt. Perishable items, including frozen, refrigerated, and vegetables, must be returned within 48 hours. Products eligible for resale can be returned within 7 days. For electronics, refunds are only possible if the box remains unopened (unused) within one week of purchase.
Warranty:
Commercial rice cookers: 6 months warranty
Home rice cookers and dim sum steamers: 1 year warranty
Cuckoo rice cookers: 1 year warranty
For inquiries, please contact:
Burnaby Store: 604-420-8856 Surrey Store: 604-580-3433
Robson Store: 604-974-9684 Langley Store: 604-539-6267